CraftsRoom

Return Policy

Refund Policy

Last updated: August 25, 2025

This Refund Policy (Policy) applies to the purchase of digital goods and services from Jakab obchod s.r.o., Company number (IČO) 50 450 328, registered in Slovakia (we, us or our).

Covered Products

This Policy applies to the following products and services: 1. direct purchases of tokens from us or one of our third-party partners; and 2. direct purchases of other digital goods or services (e.g., wallpapers) from us or via one of our third-party partners.

  • direct purchases of tokens from us or one of our third-party partners; and
  • direct purchases of other digital goods or services (e.g., wallpapers) from us or via one of our third-party partners.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all token purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of your purchase date. This guarantee applies to unused tokens only.

Refund Eligibility

As a consumer, you will be entitled to a refund under the following circumstances: - 14-Day Satisfaction Guarantee: Full refund for unused tokens within 14 days of purchase, no questions asked. - Major Faults: If a product or service has a major fault, such as not functioning as described, or being significantly defective. - Misleading Description: If the product or service is not as described. - Unfit for Intended Purpose: If the product or service is not suitable for the purpose for which it was described or presented. - Technical Issues: If persistent technical issues prevent access to the purchased product or service. - Non-Delivery of Tokens: If tokens purchased are not delivered or credited to your account due to system errors. - Defective Digital Goods: If purchased digital goods are significantly defective or not as described.

  • 14-Day Satisfaction Guarantee: Full refund for unused tokens within 14 days of purchase, no questions asked.
  • Major Faults: If a product or service has a major fault, such as not functioning as described, or being significantly defective.
  • Misleading Description: If the product or service is not as described.
  • Unfit for Intended Purpose: If the product or service is not suitable for the purpose for which it was described or presented.
  • Technical Issues: If persistent technical issues prevent access to the purchased product or service.
  • Non-Delivery of Tokens: If tokens purchased are not delivered or credited to your account due to system errors.
  • Defective Digital Goods: If purchased digital goods are significantly defective or not as described.

Refund Process

To request a refund under our 14-day money-back guarantee or for other eligible circumstances, please contact us at support@craftsroom.app with your purchase details. Refunds will be processed within 5-7 business days to your original payment method.

Exclusions:

We retain the right to refuse a refund if: - Tokens have been used to generate images (except under our 14-day guarantee for unused tokens); - you misused the product or service in a way that contributed to the problem; - you requested a service to be carried out against our advice or were unclear about your requirements; or - a service problem was completely beyond our control.

  • Tokens have been used to generate images (except under our 14-day guarantee for unused tokens);
  • you misused the product or service in a way that contributed to the problem;
  • you requested a service to be carried out against our advice or were unclear about your requirements; or
  • a service problem was completely beyond our control.

Please note that this Policy complies with the primary Consumer Guarantees that are most likely to be relevant to you. We offer no protections beyond the minimum requirements under Slovak Consumer Law.

We offer remedies in accordance with the Slovak Consumer Law, to the extent that it applies. The Slovak Consumer Law provides a set of consumer guarantees which protect consumers when they buy goods and services. If the Slovak Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Slovak Consumer Law, the Slovak Consumer Law will prevail.

Further information about the Slovak Consumer Law and the Consumer Guarantees are available at the website of the Slovak Trade Inspection Authority.

For any questions about our Policy or any refund, please contact us at: support@craftsroom.app.